Legal

Complaints procedure

If something has not been right, we want to know, and we want the chance to put it right.

How to raise a concern

• Speak to any member of the team at the clinic, in person or on 020 4636 7333. Many concerns can be resolved on the spot.
• Write to us at info@medicalwellnesslondon.co.uk, or by post to Medical Wellness London, 61 Mansell Street, London E1 8AN.

What happens next

Your complaint will be acknowledged, investigated and responded to by the clinic. Response timeframes and the name of the responsible manager: [to confirm].

If your complaint concerns clinical care, it will be reviewed with the involvement of the Medical Director.

If you remain unhappy

Medical Wellness London is registered with the Care Quality Commission, the independent regulator of health and social care in England. The CQC does not investigate individual complaints, but you can share your experience with them at cqc.org.uk, and information about further independent routes for escalating a complaint about private healthcare is available from the clinic: [to confirm].